Cancellation and Refund Policy

The trial is available once to an eligible first-time account. If an account has already used its trial, Stripe Checkout says that no second trial applies and completing card setup authorises one immediate USD $25.00 charge. In either case, the terms shown before card setup apply.

You can cancel from the purchase area of your Agent Logger dashboard at any time before the displayed charge time. A timely cancellation stops the scheduled charge and does not affect an amount already collected for an unrelated purchase.

• Use the Cancel automatic charge control while signed in.
• Wait for the on-screen cancellation confirmation and keep it for your records.
• If the dashboard is unavailable, email hello@agentlogger.com before the deadline from your account email and include the purchase reference if available.

This final-sale policy does not restrict a cancellation, refund, repair, replacement, repeat performance, or price-reduction right that applicable law requires us to provide. We do not ask a consumer to waive a right that cannot lawfully be excluded.

Agent Logger supplies digital content and services immediately after successful card setup. During Stripe Checkout, you expressly request that immediate supply and acknowledge the cancellation information in the Terms. Where the law allows a digital-content cancellation right to end after supply begins with that consent and acknowledgement, it ends at that point. Rights that continue to apply to a service or to faulty, misdescribed, or non-conforming digital content are not affected.

Contact us promptly if you see a duplicate or unauthorised charge, or if the paid product is faulty, not as described, or cannot be supplied. We will investigate, correct the record, and provide the repair, replacement, price reduction, cancellation, or refund required by applicable law. We may ask for reasonable evidence and may coordinate with Stripe or the payment-method issuer.

If applicable law requires a refund, or we determine that a duplicate, erroneous, or unauthorised transaction should be reversed, the following process applies.

• The refund is sent through Stripe to the original payment method.
• We initiate an approved refund without undue delay and within any deadline required by law.
• Your bank or card issuer controls when the credit appears and may take additional time.
• We do not charge a cancellation or refund fee.
• A full refund withdraws the lifetime entitlement supplied by that payment; another independently valid entitlement is not affected.

Email hello@agentlogger.com from the address linked to your Agent Logger account. Include the Stripe receipt or payment reference if available, the charge date, and a clear description of the problem. Do not email card numbers, card security codes, passwords, or authentication tokens.

Nothing in this policy restricts rights that cannot be excluded under the Consumer Rights Act 2015, the Consumer Contracts Regulations, or another applicable law. If a mandatory right gives you a remedy or a longer period than this policy, that mandatory right applies.